SHIPPING
When will my order Ship?
Online orders will be processed and shipped within 1 to 3 business days from the date the order is placed. An email confirmation will include tracking for the delivery of your order.
Salt & Kai is not responsible for lost/stolen packages once an order has been shipped.
How long does shipping take?
Depending on your shipping preferences, you should expect your treasures between 2-8 days once product has processed and shipped.
RETURNS
What is your Exchange Policy?
Salt & Kai may be able to exchange items that are defective or damaged if exchanged within 14 days of delivery. Original items must be unaltered, unused, unwashed, and have original tags/packaging intact. If you would like to arrange an exchange for the same item, please contact us with the details via email at hello@saltandkai.com.
Please send returns to:
Salt & Kai
830 West Main Street, Ste. C
Lake Geneva, WI 53147
To complete your exchange, please include a receipt or proof of purchase. For online orders, a packing slip or order confirmation will work as proof of purchase. You will be responsible for all shipping costs on returns or exchanges.
On-Sale and clearance items will not be eligible for returns or exchanges. Upon arrival, please allow 3-5 days to process your exchange and ship out your new item. You should expect your new item within 3-8 days from the time it is shipped to you
What is your Return Policy?
Salt & Kai will issue a full refund for merchandise returned within 14 days of delivery. Items must be unaltered, unused, unwashed, and have original tags/packaging intact.
Please send returns to:
Salt & Kai
830 West Main Street, Ste. C
Lake Geneva, WI 53147
To complete your return, please include a receipt or proof of purchase. For online orders, a packing slip or order confirmation will work as proof of purchase. You will be responsible for all shipping costs on returns or exchanges.
On-Sale and clearance items will not be eligible for returns or exchanges. Upon arrival, a refund payment will be processed, and a credit will be applied to your original method of payment within 3-5 days.
When will I receive my Refund?
Upon arrival, a refund payment will be processed, and a credit will be applied to your original method of payment within 3-5 days.
We are here to help!
Still have questions or need assitance? Send us an email.